Responsible Gambling Policy

At Spinsbro we take responsible gambling seriously. We want play to stay fun and safe, so we provide clear controls and practical tools that let you manage activity on your account. This page explains our approach, the controls available to you, warning signs of problem behaviour and how to get professional help in Canada.

Player protection principles

We aim to promote informed, controlled play. We encourage players to set limits, take regular breaks and only gamble with money they can afford to lose. Our staff are trained to respond to signs of problematic play and to support requests for account restrictions.

Activity-control tools

You can manage your account using controls designed to limit spending and time spent playing. These tools are available in your account settings and can be adjusted at any time unless you choose a fixed self-exclusion period.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are applied immediately after confirmation and can be lowered at any time. Increasing a limit may take a short waiting period for your protection.

Loss limits

Loss limits help you cap net losses over a set period. You can choose a limit that fits your budget and review it periodically. If you reach the limit you set, further play will be blocked until the limit resets or is adjusted following the waiting period.

Time limits and session controls

Use session reminders and time limits to manage how long you play. Session reminders prompt you after a set interval, while optional time-outs allow a temporary break from your account lasting from 24 hours up to several weeks.

Self-exclusion and account breaks

If you need a longer break, self-exclusion suspends access to your account for the chosen period. During self-exclusion the account is closed to play and deposits are blocked. For reopening after the exclusion period, follow the return process which may include identity checks and a cooling-off step.

Signs of problematic behaviour

Common warning signs include chasing losses, spending more than you can afford, neglecting personal responsibilities and hiding gambling from family or friends. If you notice these behaviours, consider applying limits or self-exclusion and seek support.

Tips for maintaining control

Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or under the influence, and keep a clear budget for entertainment. Talk to someone you trust if you notice changes in your behaviour.

Professional help and support organisations

If you need help, contact your provincial or territorial gambling helpline, local health services or national organisations such as Gamblers Anonymous. For Ontario residents, services like ConnexOntario provide support and referral. If you need immediate assistance, contact local emergency services.