User Terms and Conditions

These Terms and Conditions describe the rules that apply to your use of Spinsbro's online casino services in Canada. They explain the relationship between you and us, set out your responsibilities when using our site, and describe how we manage accounts, payments and disputes. By creating an account and using our services you agree to follow these terms and any other policies we publish on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate, up-to-date contact and identity information when requested and notify us promptly of any unauthorised access. We may suspend or close accounts where we suspect fraudulent activity, multiple-account abuse, or breaches of these Terms.

Eligibility requirements

To register and play you must meet the legal age and location requirements that apply in your province or territory. You must be the true holder of any payment method used and not be subject to any self-exclusion or local prohibition against online gambling. We reserve the right to refuse registration or restrict access where eligibility cannot be verified.

Acceptable platform use

You agree to use our services lawfully and in good faith. Prohibited conduct includes attempting to interfere with platform operation, exploiting technical errors, using bots or automated tools, colluding with other players to manipulate outcomes, or laundering funds. We may apply account restrictions or withhold funds where misuse is suspected.

General bonus and promotion rules

Promotions and bonuses are subject to specific offer rules that are published with each promotion. In general, bonuses require eligible wagers and may carry wagering requirements, game restrictions, maximum bet limits and expiry periods. Bonus misuse, bonus stacking and attempts to circumvent promotional rules may lead to forfeiture of bonus funds and winnings. Always review the promotion terms before opting in.

Deposits and withdrawals

All deposits must be made from payment methods in your name. We will process withdrawals in accordance with our verification and payment procedures. Prior to releasing funds we may require identity verification, proof of address, or additional documentation. Withdrawal processing times and available methods depend on your chosen payment provider and may vary by jurisdiction. We may apply limits, holds or checks where required by our risk and compliance procedures.

Dispute resolution

If you have a question or dispute about your account or a transaction, contact our support team for initial review. We will aim to respond promptly and investigate any reported issues. If a matter cannot be resolved through our support process, we will provide information on any independent dispute resolution options that apply to your account jurisdiction where available.

Updates to terms and conditions

We may update these Terms from time to time. We will post updated terms on the site and, where required, notify you of material changes. Continued use of the service after changes are posted constitutes acceptance of the revised Terms. If you do not accept an update, you should stop using the service and contact support to close your account.